Shipping policy

At Dolva LLC, we are committed to providing reliable and timely delivery of replacement parts and components for industrial petroleum equipment across the United States. Our goal is to ensure that every order is delivered safely and efficiently through our company-managed transportation network whenever service is available.

Shipping Coverage

Dolva LLC provides shipping services throughout the United States.

Most deliveries are completed using our own company fleet and delivery personnel, allowing us to maintain greater control over delivery schedules and product handling. For destinations outside our regular delivery routes, we may arrange shipment through an approved freight carrier when necessary.

Order Processing

Orders are processed during our regular business hours:

Monday – Friday
8:00 AM – 5:00 PM (Central Time)

Orders placed after business hours, on weekends, or on U.S. federal holidays will be processed on the next business day.

Shipping Time

Standard delivery time for most orders is 7 to 15 business days from the date the order has been processed and confirmed.

Delivery times may vary depending on:

  • Product availability
  • Customer location
  • Order size and weight
  • Weather conditions
  • Operational or logistical circumstances

Delivery estimates are provided for planning purposes and are not guaranteed.

Shipping Rates

Dolva LLC offers simple and transparent shipping rates:

  • Standard Shipping Fee: $25.00 USD per order.
  • Free Standard Shipping on all orders with a total value of $500.00 USD or more (before taxes, unless otherwise specified).

Additional freight charges may apply for oversized, overweight, or specialty shipments that require special handling. Customers will be notified of any additional shipping costs before the order is finalized.

Delivery Scheduling

Delivery dates are scheduled based on:

  • Customer location
  • Product availability
  • Delivery route planning
  • Order size
  • Operational conditions

Customers will receive an estimated delivery timeframe once their order has been confirmed.

Delivery Requirements

To ensure successful delivery, customers are responsible for:

  • Providing a complete and accurate shipping address.
  • Ensuring an authorized representative is available to receive the shipment.
  • Providing any necessary site access instructions.
  • Inspecting the shipment immediately upon delivery.

Any visible damage or shortages should be noted on the delivery receipt and reported within 48 hours.

Risk of Loss

Ownership and risk of loss transfer to the customer upon delivery and acceptance of the shipment at the designated delivery address.

Customers should inspect all products before signing the delivery documentation.

Shipping Delays

While Dolva LLC strives to meet all estimated delivery times, delays may occur due to circumstances beyond our reasonable control, including:

  • Severe weather
  • Traffic or road closures
  • Mechanical issues
  • Supply chain disruptions
  • Government regulations
  • Force majeure events

If a significant delay occurs, we will notify the customer as soon as reasonably possible.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information.

Additional charges may apply if:

  • An incorrect address is provided.
  • Delivery must be rescheduled.
  • Required delivery instructions were omitted.

Partial Shipments

If all ordered items are not immediately available, Dolva LLC may ship available products separately to reduce delays. Customers will be informed if multiple shipments are necessary.

Inspection and Claims

Customers should inspect all shipments upon receipt.

Claims regarding:

  • Damaged products
  • Missing items
  • Incorrect products

must be submitted within 48 hours after delivery and should include photographs and any supporting documentation.

Oversized and Heavy Equipment

Certain industrial petroleum equipment components may require specialized transportation or unloading equipment, including:

  • Flatbed trailers
  • Liftgate service
  • Forklifts
  • Cranes
  • Heavy-duty unloading equipment

Unless otherwise agreed in writing, customers are responsible for providing the necessary unloading equipment at the delivery site.

International Shipping

Dolva LLC primarily serves customers within the United States.

International shipping requests may be considered on a case-by-case basis and are subject to applicable customs regulations, duties, taxes, and additional freight charges.